Order Process

Specialist Hair Supplies aim to offer you a fast and hassle free order process. As such, we aim to process and send out all orders on the same day, or within one working day. All weekend and bank holiday orders will be sent out on the next working day. Most orders can be expected for delivery between 1 -3 working days. When your order is confirmed you will recieve an email to confirm and then another email to confirm that your order has been sent out.

UK Standard Delivery:

Standard delivery to all UK addresses is free of charge, regardless of size, weight and product.

UK Next Day Delivery

Specialist Hair Supplies offer a next day delivery service which is available to all UK orders that are made before 2pm. Next day delivery will be charged a premium delivery rate of £6.95. Orders before 2pm will be sent out on that day, and next day orders after 2pm will be sent out on the next working day.

Overseas Delivery

Specialist Hair Supplies deliver to all worldwide addresses, any overseas addresses will be charged a shipping fee.

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What you will see during ordering:

PENDING: Is what you will see as soon as your order is placed. If your order still shows as pending, it means we have not received payment and we will not process an order until payment has been made.

CONFIRMED: We update your order to confirmed, once we receive your PayPal payment, or your check/money order. Once payment is received, we go ahead and ready your package

SHIPPED: When your order is shipped out, we will update your order as SHIPPED that same day. Once we have received your confirmation email or payment from PayPal your order change from Pending to Confirmed.

Please be aware that all PENDING ORDERS are deleted after 2 weeks period if payment has not been received. If you have not received your package and still see Pending on your order, you can check PayPal to confirm if a payment has been made or not.

If you have any questions regarding payment please contact us using the form provided.